Positive Conflict Resolution Skills for Managers

(One Day Workshop)

Background:

New Government legislation (Employment Act 2008) came into practice in April 2009 specifically encouraging the use of early resolution strategies and mediation to avoid the formal use of workplace grievance and disciplinary procedures. 

Managers can play a key role in the early identification and resolution of potential conflict in workplace settings with all the benefits (less stress, reduced costs, improved performance) to staff and the wider organisation this brings.

Learning outcomes:

Participants will:

• Learn the theoretical underpinnings about conflict
• Learn and practice core skills for handling conflict situations in the workplace
• Understand the importance using mediation skills as part of the overall performance management framework
• Gain confidence and support to apply mediation skills in workplace situations.

Method:

Direct input, small and large group discussions, role play and case studies in areas such as, team disputes, customer complaints, poor attendance, return to work interviews, bullying and harassment issues, or race and diversity matters.